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Laura joined Episcopal Retirement Services in 1994. She earned a Bachelor of Arts in Biology from the University of Cincinnati and received her Master’s degree in Health Administration from Xavier University. Her thesis on Organizational Design in Healthcare was completed while working as an intern with ERS. Since beginning her ERS career, Laura has held multiple roles in operations and support services, most recently as Executive Vice President. As CEO, Laura provides strategic and organizational leadership to ensure delivery of ERS' mission and successful business results. Laura championed the Person-Centered Care efforts that have led to the cultural transformation of ERS’s communities from an institutional setting to communities with a home-like feel. Laura Lamb was appointed to the LeadingAge Ohio Board of Directors in 2011 and was approved as a CARF surveyor in 2012. In 2013, she and the Council for Lifelong Engagement (CLLE), a program she developed which is dedicated to ending ageism while imparting the wisdom of elders to school children of all ages, were honored by LeadingAge Ohio as a recipient of the Innovation Award and by LeadingAge as the recipient of the Hobart Jackson Cultural Diversity Award. She is also a Fellow of the LeadingAge Leadership Academy. In 2015, Laura graduated from the Cincinnati USA Regional Chamber's Leadership Cincinnati Class 38, a highly competitive leadership development program. In 2017, Laura created Dementia Inclusive (DI) Cincinnati, which gathers public, private, and non-profit organizations with a goal to gain acceptance for people living with the disease, and, by 2025, establish Cincinnati as the most dementia-inclusive city in America. The goal of DI Cincinnati is to create welcoming and safe places for those living with cognitive loss and their care partners. In 2019, Laura and ERS were recognized for this innovative work by being named the Leading Age Ohio Recipient of the Aging Impact Award.