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A Lifelong Passion for Service: Why Does ERS Have Exceptionally High Career Longevity?

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At the beginning of this year, the Episcopal Retirement Services team celebrated a remarkable milestone: 29 of our staff members have been with us for more than 25 years. It’s true, our team has exceptional career longevity, especially in the retirement community industry, which is often known for turnover and even career burnout. How do we do it? Well, we’ll let you in on a few secrets.

It Begins with Care

Care for our residents, care for one another, and care for our mission. These three traits are at the heart of everything we do here at Episcopal Retirement Services. We take care of our employees because that leads to great care for our residents. The leadership team has put a significant amount of time and energy into creating the community atmosphere that fosters this culture. Their values of collaboration, kindness and helpfulness to coworkers are not just written in a handbook — they’re lived in every moment of work.

Our onboarding process educates our new team members about aging, the services they’ll provide and the expectations the ERS team has. By creating shared goals and finding people with the same values and passion, the team has formed a workplace the staff enjoys. Our team is filled with people who are caregivers at heart, and that kind of passion doesn’t stop with our residents - it overflows to other staff members.

We dedicate a significant amount of time to our hiring process. We’re very deliberate about who we bring on because we’re proud of our career longevity.. We are always looking for someone who will fit in with our culture. Many people could do the jobs, but we want someone compassionate and innovative, who is devoted to making the environment better for those around them.

Consistent Support

This month, ERS had the honor of being named one of the 2020 Top Workplaces in Cincinnati by Enquirer Media. This is our 11th consecutive year winning this award, and we couldn’t have done it without our incredible staff and their passion for serving our residents as well as their colleagues — no matter which department they work in. 

Our team believes in our mission and works hard every day to make our residents smile. When our residents are happy, our team is happy, and vice versa. Walking through any Episcopal Retirement Services community you’ll see that joy and happiness are abundant, and that makes for a great place to work.

We mentioned that we now have 29 team members who have been here for over 25 years, but we have plenty who are significantly past that quarter-century mark. LPN Missy Knight, for example, has been here for 41 years and Resident Assistant Carol King has been on the ERS team for 50 years. Carol has said the reason she’s been here so long is the residents. She knew they were something special 50 years ago and she hasn’t wanted to leave since!

Intentional at Every Step

Episcopal Retirement Services has been serving seniors for 67 years now. In a sometimes challenging industry, we’ve done so by being intentional. We’re intentional about our communities, our team, and our mission. We provide a range of services for our residents and those in our local city-wide communities, so we have team members in a range of positions that require varied skills, backgrounds, and ambitions. 

While our positions vary, we have a few key elements that are consistent throughout each of our positions. The most important of these is our care model. We are person-centered. We treat our residents with the dignity and compassion they deserve. We give them as much freedom and choice as possible. We care for them. They care for us. We care for each other.

It’s true that we have exceptionally high career longevity here at ERS, and while we’re proud of it, it doesn’t surprise any of us. Our team is like none other, and our residents are truly the best. Finding a career at ERS means finding another home.

Want to join the ERS family? Browse our open career opportunities here


Kristin Davenport
June 11, 2020
Kristin Davenport is the Director of Communications for Episcopal Retirement Services (ERS). Kristin leads ERS’s efforts to share stories that delight and inspire through social media, online content, annual reports, magazines, newsletters, public relations, and events. Kristin earned her BFA in graphic design from Wittenberg University. She joined ERS in 2014 after a 25-year career as a visual journalist and creative director with American City Business Journals. Her role at ERS has ignited her passion for making Cincinnati a dementia-inclusive city, and she spends time with residents as a SAIDO® Learning lead supporter. Kristin is the executive producer and co-host of the Linkage Podcast for ERS. Kristin and her husband Alex live in Lebanon, Ohio, with their two daughters. She also serves as a Trustee and the President of the Lebanon Food Pantry and is a board member for ArtScape Lebanon, where she teaches painting and has an art studio, Indium Art.

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