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ERS Linkage Podcast - Episode 14

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Great Expectations

Date: August 6th 2020

Hosts: Bryan Reynolds & Kristin Davenport

Guests: Residents, Gordon Ragan and Helena Carpenter

Update from President & CEO Laura Lamb

For our fourteenth episode, we hear from residents, Gordon Ragan at Dudley Square in Louisville, KY and Helena Carpenter at Marlow Court in College Hill, OH. Plus we hear from President and CEO, Laura Lamb.

Click on the link above to listen now. You can also listen to our podcast on Google Play Podcasts and Apple Podcasts.

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Episode 14 Transcript

Bryan Reynolds [00:00:04] Hello, hello, hello, welcome to Episode 14 of the Linkage podcast by Episcopal Retirement Services. This episode is for the week of August 2nd, two thousand twenty. Thanks so much for joining us. We're so glad you're here with us. My name is Bryan Reynolds. I'm the vice president of marketing with Episcopal Retirement Services, and I'm here with Kristin Davenport, our director of communications for ERS. How are you, Kristin? 


Kristin Daveport [00:00:31] Hey there, Bryan. I'm good. How are you? 


Bryan Reynolds [00:00:33] Doing while doing well. Good to hear your voice. 


Kristin Daveport [00:00:36] Thanks. Thanks. 


Bryan Reynolds [00:00:38] So the Linkage podcast is dedicated to educating our audiences about issues regarding aging, informing people about the mission of ERS and how that comes to life and our everyday interactions with residents, our clients, families and staff members. Kristin, why don't you tell us a little bit about our show coming up today? 


Kristin Daveport [00:00:57] Bryan. We have three guests with us today. We have Gordon Ragan, who lives at Dudley Square in Episcopal Church Home community in Louisville, Kentucky. We have Helen Carpenter, who's a resident at Marlow Court in College Hill neighborhood of Cincinnati. And of course, we've got our president and CEO Laura Lamb to join us and she'll give us the update for us for the week. 


Bryan Reynolds [00:01:23] Well, that's great. Looking forward to a good show. I'd be remiss if I didn't mention our Gala. Again, just as a reminder, we're doing a virtual Gala this year's theme is Together We Rise. So on October 9th, six thirty p.m. and we want to again thank our sponsors, Ridgestone Contractors and the Model Group. So I think we'll have a really good event, Kristen, with some some nice live entertainment and of course, some good videos and content from around the organization. So with that said, do you want to introduce your first interviewee of the day? 


Kristin Daveport [00:02:02] Yes. So joining me for an interview today was Helen Carpenter. Helen's been a resident of Marlow court since we opened up a few years ago. She's very active in her community. As you will hear, she has found a lot of ways to stay active and helping her neighbors. So let's meet Helen. 


Kristin Daveport [00:02:31] Helen, welcome to our podcast. Thanks for being here today. 


Helen Carpenter [00:02:36] Thank you. 


Kristin Daveport [00:02:36] How are you doing today? 


Helen Carpenter [00:02:38] I'm doing good. 


Kristin Daveport [00:02:40] Wonderful. Well, Helen, tell our listeners a little bit about what you've been doing, in particular to stay engaged and active while we're distancing right now during this pandemic. 


Helen Carpenter [00:02:53] Yes, I live on the first floor, and since March, I've been sprint keeping the south outside in the elevator and out of the waiting room. I've been disinfecting there to keep us all safe. Jamie, supply me with the material. And then I have my own Clorox wipes where I wipe off of things when I go out there. So that's what I've really been doing since last week and then trying to keep the place safe for all of us. And then I take a walk from early in the morning. I walk around with hardly no one on the street. So I had my math on, you know, my sanitizer with me. And then I go to the grocery store. The van comes by like six thirty in the morning. So we go to Buffalo, but they go to the grocery store to get groceries. So I've really been you know, people say I have a check. I haven't been to my church, but it's open, but I haven't been to the church. But I have different people on the line that I pray with every morning, seven days a week and have a scripture. So we have our devotion on the phone. 


Kristin Daveport [00:04:13] Well, those are some really thoughtful and caring ways to reach out and help your neighbors and help those that are important to you and your life. I just think that's very inspiring, Helen. 


Helen Carpenter [00:04:25] Yes. So when I get up early in the morning before seven o'clock on, everybody really gets up and everything. So I get going because me being on the first floor, you know, I enjoy doing it. Jamie and the rest, they appreciate it, you know. 


Kristin Daveport [00:04:43] I bet they do. That's wonderful. I'm glad they're keeping you supplied with the cleaning supplies. And that is something that you can do to stay engaged and really is a healthy and and caring thing that you're doing for your neighbors. 


Helen Carpenter [00:04:58] I pray outside all those bleachers and the benches outside. So I spray that. Then the table that we have here, I go out there sometimes and read the scriptures and I read my crossword puzzle. So I go out there and spray it there. So I'm trying to just do everything that we have to stay in, most of us. So I try to do everything I can to help one another and help myself too. 


Kristin Daveport [00:05:24] Wonderful. Well, tell me a little and our listeners a little bit about something that you are definitely looking forward to when this is all behind us and things are a little more safe for us to resume their regular activities. 


Helen Carpenter [00:05:38] I used to travel. I have a daughter and a grandson in Florida. I have a son in Virginia and s sister in California. So I've been really traveling to see them. But after this is you know, the virus, coronavirus... I haven't been able to travel, so I'm looking forward to travel soon after this is over with. In fact, I was going to move to Florida when my daughter moved to Florida. But since this all came about, you know, we had to think twice about it. But my life, my husband's two years ago, so they wanted me to come to Florida to live with them. And I was willing to go. But right now I'm staying here. But I will be visiting soon, as they said is OK. And, you know, Florida is having a kind of rough time with us, you know, right now. But I would be traveling as soon as I can camp.


Kristin Daveport [00:06:30] You're very wise to be putting that plan on hold, delaying a bit and hopefully it's not too long run and that they will get it together and that will move past. This will get a vaccine and and we'll find ways to avoid the spread. That's that's really happening right now. 


Helen Carpenter [00:06:52] Right, because my I really- After I left P and G and after my husband passed, I was looking for control and you know, because when I was raising my children, I couldn't go. But now, since I'm by myself, I can travel and I'm looking forward again to be traveling. 


Kristin Daveport [00:07:12] Yes. Helen, I completely agree with you. That is something I look forward to as well. Well, thank you so much for joining us today on the podcast. Bryan really enjoyed connecting with you and and hearing about the things that you're doing. And you stay safe, Helen, and we'll talk again soon. 


Helen Carpenter [00:07:30] All right, then, thank you. Bye bye. 


Bryan Reynolds [00:07:42] Kristen, that was a wonderful interview with Helen, loved hearing about how she's really pitching in during this Covid and doing a little bit of cleaning and just supporting her neighbors. 


Kristin Daveport [00:07:53] Yes, Bryan. She's always been so active and helpful in her community. I got to meet her a few years ago in our community there, Marlow Court one, a neighborhood award for being a great place, and the College Hill neighborhood. And she has not been slowed down by this Covid she's been staying safe and staying smart. She's looking forward to traveling. And we hope we all can do that safely really soon. Next up, we're going to check in with our president and CEO Laura Lamb with an update on what's happening around ERS this week. 


Bryan Reynolds [00:08:32] So I'm back this week with our leader, president and CEO Laura Lamb. Hi, Laura, how are you doing? 


Laura Lamb [00:08:38] Doing well, Bryan, how about you? 


Bryan Reynolds [00:08:40] Doing real well. Thank you. And you always send these great weekly updates to our staff and our residents and families. And I think one of the themes that really that you led with and really I think resonated with not just myself, but so many people was the thought about expectations. And I was wondering if you could kind of share the story that you shared in that letter and kind of how that applies to ERS in our communities. 


Laura Lamb [00:09:14] Oh, I'd love to yeah. It's kind of a funny story, but it's what is stuck with me even years later. And I use it often when I talk about expectations. So years ago, we introduced infused water in our lobbies and you can imagine these just gorgeous containers of wonderful water that has fresh sliced fruit. And then it's just so inviting and hopefully says to our guests and our residents, you're welcome to come in and have have some wonderful water. 


[00:09:51] Well, we introduced it at Marjorie P. Lee or it was wasn't Marjorie P. Lee several years ago. And I'll never forget the receptionists, like a week later said, I have a funny story to tell you. So she's sitting at her desk and a resident is enjoying the or take some of the infused water later on, comes up to the receptionist and leans in close because she doesn't want anybody else to hear. She says says, I hate to tell you this, but the lemonade is really weak today and it's not sweet at all. And it just spoke volumes about if you're taking it, you know, something out of the urn and you think it's a lemonade, you have one set of expectations. And we dashed her expectations that day. But if you are expecting, like I am when I go up for infused water, you know, I can taste the lemon, I can taste the basil. It's just delicious. 


Bryan Reynolds [00:10:53] What a treat! 


Laura Lamb [00:10:54]  What a treat, what a treat! So it just it stuck with me that really in so many areas of our life, depending on the expectations that you start with, you know, you're either disappointed or relieved or happy with the result. So I just I shared that with with the organization as a reminder, because I feel like our our prevalence or our cases or occurrence rate, people feel differently about it based on what their expectations are. 


Bryan Reynolds [00:11:29] Right, and then so how does that kind of manifest into our communities, because I think what you were really talking about was bridging that expectation with some of the cases that we're seeing, you know, the pop up in our communities, which. Yeah, yeah. And putting that into perspective. 


Laura Lamb [00:11:52] Right. Well, it's interesting because we we have multiple 30 campuses in three states and, you know, some campuses have zero. Right. As identified at this point. Well, is is it really zero or is it the fact that that that community hasn't mandated testing? Right. So that's one set of expectations. So really where it came from, Bryan, is that I think people sometimes latch in on the whole numbers that the number of cases. So what I think is more important is thinking about like the percentage and we talked about this last time we were together. Yeah. At all of our campuses are reporting no matter what the numerator is, because you have to look at it at a percentage because they're big communities and small communities. But across the board, it's less than one percent. Yeah. So back to the lemonade or the infused water example. If you're expecting zero cases, that's the signal of success. And we have any cases you're disappointed. Whereas if you if you look at the national trend of when you do surveillance testing, it's anywhere from 20 to 40. Twenty five to 50 or 40 percent, then less than one percent really does meet your expectations. So it's just really it's been interesting. And I have to tell you that that funny little story in the letter just really prompted a lot of our families and our residents to reach out and just thank the organization for the great work of our staff and the leadership team that has put kind of the the the guidelines and the protocols in place and really appreciated their hard work so that we can be, you know, week 20 something into this pandemic and and have less than one percent. 


Bryan Reynolds [00:14:02] Right. In that a dynamic situation and that things are always changing and evolving. And one things that we had talked about previously, as you know, now we're doing testing at in more frequent amounts. So I don't know if you can mention that as well. 


Kristin Daveport [00:14:23] Yeah, yeah. So both the state of Kentucky and Ohio are now we're working out the kinks, but essentially both states are ramping up to have mandatory testing of those that live in senior housing on a regular basis. Whether that be, you know, it seems like it's going to go to 14 days every two weeks. Right. So that so step one, we just need to remember that the more you test, the more cases that you'll come across. 


Bryan Reynolds [00:14:55] Which is a good thing. 


Laura Lamb [00:14:57] Which is a good thing, which is the second point. And, you know, I said to the team again, it's kind of that setting expectations. You know, there was a recent positive that we came across during our surveillance test of staff. And, you know, instead of that being a negative, I asked the team to think of it as a positive. And you could look at their faces to say, oh, my goodness, what is what is what is she talking about? But my point is, you know, had we not done on our own because this isn't the mandated test, had we not done the weekly testing, think about it. That that staff member is asymptomatic. Bryan, right. You're out there caring for our residents. They're out in the community. They're with their family asymptomatically. And so I just encouraged us to think of that as a positive that we are we are helping the public safety of not only our residents and asymptomatic staff member. 


Bryan Reynolds [00:16:05] Yeah, that's really good, because you can, again, catch it early. And I think the other interesting piece of information, again, how it's so dynamic and information changes as we learn more about the virus and its effects on the symptoms. Now we're identifying more symptoms that, again, can help us make. Sure, that, you know, people that are sick are staying home, I don't know if you can talk about that a little bit more as well. 


Laura Lamb [00:16:35] Yeah, we've talked about this a lot, haven't we? The the science is evolving. You asked me a question a little bit ago, and I said, well, they really don't know. And that's that's the truth. I mean, that we we're not even at the year mark of this virus being studied by the science, the medical field. So but what the CDC has recently issued is a broader list of symptoms for people to be paying attention to. And those include things that are not just respiratory. So, for example, headache, muscle cramps or muscle soreness, fatigue, those are just a few that are non respiratory that weren't on the original list that the CDC is saying are consistently loss of smell is a big one. Actually, of all the that the common two you know, there's some science evolving. They're calling it the six different types and types is in quotes. So is that Strand's? Probably not. Is it just the way it manifests? Maybe because of the word type. But regardless if you look at those symptomless, the only two that are in common of all six are headaches and loss of smell. Wow. I just think that's so fascinating. You know, again, there goes that biology background. More some more scientific journals this week. 


Bryan Reynolds [00:18:15] Yeah, well, but I think what from my perspective is the marketing guy and nonclinician or not from necessarily the operational side, the fact that yourself and the risk management team are looking at these this information that's coming out and we're getting updated on best practices or information about symptoms. And I think that really. Ends up helping our staff and our residents and our families stay safe among all this as much as we possibly can and in this day and age, so we have to stay abreast to the ever changing data because you're right, it has changed. What we what we're saying today is different than we set in May. And no, it will be different in October. So, yeah, I appreciate that. They are doing a wonderful job staying abreast of all the the the changing information. 


Bryan Reynolds [00:19:16] Well, Laura, thank you so much again for joining us, this is always very stimulating and informative and again, especially in a world that's so dynamic and changing and we're learning so much. So I appreciate you joining us again this week. 


Laura Lamb [00:19:31] Oh, I love it. Thank you so much for having me, Bryan. 


Kristin Daveport [00:19:42] Bryan, thanks for that update with Laura. It seems like diligence is on everyone's mind this week. 


Bryan Reynolds [00:19:48] Certainly we need to continue doing our part. What we do outside the home doesn't matter, you know, getting that guidance. And she certainly is so proud of the staff and our residents and family members that are all are all are really pitching in to so that we can get back to, you know, as normal of a world as possible as soon as possible. So with that said, I think we'll move on to our next interview. I had the distinct pleasure of interviewing one of our residents at Episcopal Church Home and Dudley Square. His name is Gordon Regan. I really enjoyed my time with them. I spent a lot of time with them before and after. So let's listen to my interview with Gordon. 


Bryan Reynolds [00:20:39] So I'm here this week with one of our residents at Dudley Square Patio Homes from Episcopal Church Home Gordon Reagan. Welcome, Gordon. How are you? 


Gordon Ragan [00:20:49] Thank you, I'm very well indeed, it's nice to be here. 


Bryan Reynolds [00:20:53] Yeah, thanks so much for for joining us on our podcast. So I like to kind of start our all our interviews out with just kind of a simple question, but very important in these times, especially among the Covid pandemic, is how are you doing? 


Gordon Ragan [00:21:10] Well, we've adjusted pretty well to the new normal, and we remain what passes as in good health for one of our age, that we are richly blessed and certainly we are fortified being in the community that we are at this stage and are grateful for that. 


Bryan Reynolds [00:21:36] Well, that's great, and I think if I'm right, you were were you down in Florida at the beginning of the pandemic and then kind of transitioned?  


Gordon Ragan [00:21:46] Yes, we have been privileged since my retirement to spend a part of our winter down there. And, of course, it first peaked, as you, I think, in March. Right. And it changed our lives immediately. Yeah. And we self quarantined for the entire time that we were there until we left in mid-May. Wow. And, you know, experienced the. All of the limits you live in a community of essentially that of snowbirds during season, right. And they play the game pretty strictly at that age. Right. And so that made it easy, really, because we got, I think, well entrenched in the new normal right before returning. We were very sensitive to returning. Right. Friends up here, certainly in the community, knew that we were coming from a state that had an early outbreak, even though it was on the other coast. Right. We were all labeled the same, having been in Florida, as you can imagine. 


Gordon Ragan [00:23:05] Yeah, yeah, yeah. And it's become a little more widespread since then, obviously, with so many more cases. Governors. 


Bryan Reynolds [00:23:17] Well, so, so, so now that, you know, you're back in Louisville, what are you doing to stay active and engaged, obviously. Well, you know, staying social distance during the pandemic? 


Gordon Ragan [00:23:31] Will give you that right up front. Well, I would say we're we're reading a good deal more. I managed to get through three newspapers daily. Mm hmm. One of them comes from our good neighbor. I know you know about L.L. Gorman. 


Bryan Reynolds [00:23:49] Yeah. 


Gordon Ragan [00:23:50] And she is generous enough with her New York Times to give me each edition all that each afternoon. So I have that. And I'm a subscriber to the Wall Street Journal. And then we go to our local newspaper and books. Nancy has a new Kindle. So there is certainly more reading going on. We're playing games every every afternoon. We have a family contest and she's beating me roundly and gin rummy. So I now trying to I've just acquired a new cribbage board, so I'll have to get interactive with that. Maybe I can redeem myself. 


Bryan Reynolds [00:24:36] Yeah. Sounds like there's some healthy competition there. 


Gordon Ragan [00:24:39] Well, there is. There is lots of puzzle working going on. Home workouts. This is this is this is I think very important to us. We exercise regularly. Some of those exercises begin before we even get out of bed in the morning. Then we have strength and balance routines during the day. Some time ago, I had gotten a book from the National Institute on Aging, and it has a pretty good regimen for us Geyser's that I. I follow somewhat. We have an elliptical machine in the in the condo which is widely used. And of course walking is is essential. 


Bryan Reynolds [00:25:31] Yeah. You walk around the neighborhood. 


Gordon Ragan [00:25:34] Yeah. We have some neighbors that travel to to local parks where they can distance and do their walking, and that, of course, provides some variety. Right. Wow. So I would guess as far as social outreach, aside from our wonderful Dudley Square community. Mm hmm. It is the streaming and zooming. Yeah. That that we are doing with family, some friends, but principally with our churches. And this is proved to be very reinforcing. We are quite involved with our church in Florida and then we have our parish home here. But equally important, I think, is the. Is the St. Luke's Chapel here, the Episcopal Church Home? Uh huh. And when you begin to think about your mission statement, which I guess is yours as well, we enrich the lives of older adults with a personal centered, innovative and spiritually based way. 


Bryan Reynolds [00:26:46] Yeah. 


Gordon Ragan [00:26:46] That really underlines our, you know, our involvement with the chapel here. 


Bryan Reynolds [00:26:54] Yeah, you nailed that mission statement very well there. 


Gordon Ragan [00:27:00] I was looking at as well, your handiwork in there.


Bryan Reynolds [00:27:07] Thank you. So. And so it sounds like you really, you know, try the you've been very diligent about thinking about both your emotional health, your spiritual health, your physical health and in your intellectual health. So you're really kind of covering the gamut, even in kind of times where some of those options are limited. So that's really nice to hear. So what what are there some, I guess, past situations in your life, Gordon? Or, you know, crisis's you know, we've heard from other people about the polio or living through wars or things like that that have helped you kind of deal with the endemic. 


Gordon Ragan [00:27:49] You just nailed it because you said polio and living with wars, we both were born in the mid 30s. Mm hmm. And well, our parents experience with the. When the country went broke, the depression started as a lot of thrift, right, but then, you know, further building our character was our experience during World War Two. 


Bryan Reynolds [00:28:21] Right. 


Bryan Reynolds [00:28:22] And living as we did in the San Francisco Bay Area, we were impacted immediately with. Air raid warnings, right? We learned to shelter under desks in our grammar schools. 


Bryan Reynolds [00:28:37] Yeah,. 


Gordon Ragan [00:28:39] All during the war in the Pacific, it was a very real thing to us, but that we saw an end to, you know, and we didn't suffer quite in the same way that we are now during this pandemic. I think there was rationing going on. You learn to do without. You mentioned the polio epidemic, which is the first thing that I remember. Right. And that caused separation. You talked about distancing. Yeah. You know, if we went out to play with our childhood neighbors, we were all at some distance. Wow. From one another. Then that was followed by the Cold War and those with some means were building fallout shelters. Others of us, you know, we're establishing escape routes to safe locations with with the threat that we're getting them from the Russians. Right. But again, nothing like this pandemic where it has been, you know, so widespread, so inclusive. Yeah. You know, where we've been sharing it with everybody. Right. As we do. It's it's unique. 


Bryan Reynolds [00:29:56] Yeah. But I think that that theme of kind of sacrifice and caution is really kind of bubbling up for this event as we kind of learn to isolate more and maybe make sacrifices that we haven't really had to do in a very long time. 


Gordon Ragan [00:30:18] Well, and as I had mentioned earlier, I wasn't sure that you were recording then, but, We at this stage in life can't really begin to imagine the toll that this is taking on our children and grandchildrens generation, right. In terms of lost jobs and as you indicated, you know, in your case, having children at home. Those are those are sacrifices that we are not having to make. 


Bryan Reynolds [00:30:51] Right. 


Gordon Ragan [00:30:53] And so we are we are grateful for where we are at this stage in our life, but, you know, fully trying to comprehend everybody else that isn't so well fixed. 


Bryan Reynolds [00:31:06] Right, right. Well, in I think the sacrifices are, you know, while we want to protect our loved ones and but there's so much of the sacrifice is about, you know, those that may be more susceptible to this, like older adults or those with preexisting conditions. 


Gordon Ragan [00:31:30] You cannot live in a community like ours, like those in ERS. Without being fully aware of those. Members that are at higher risk, right? And we see how the church Hoehn and is serving. These people, right? It's. It's comforting to be in this environment on the one hand, but it sure brings home the nature of the threat. 


Bryan Reynolds [00:32:07] Yeah, I totally know where you're coming from and it's been amazing to watch over the past four, five months here that there's just so many great people, you know, willing to chip in and and doing such a marvelous job. I've been so proud of the people I work with day to day, and I'm sure you've seen that kind of play out down at Episcopal Church Home as well. 


Gordon Ragan [00:32:28] Well, I've got a great deal of respect for you folks in the ERS. I think I had mentioned this to you in an earlier call to. I think all of us here that have some sense of the history of ECH, and we do. Cradle Episcopalians and belonging to the biggest church in the diocese that has been devoted to its membership historically to service here at ECH, especially among the women there. They just are so active on the women's board here. 


Bryan Reynolds [00:33:10] Right. Right. 


Bryan Reynolds [00:33:14] Well, yeah, that's a great point, and so one last question, what are you looking forward to once this is all over? 


Gordon Ragan [00:33:24] Well, I sure this question with Nancy is I did all of them and perhaps the ones we came up with rather quickly was beginning to eat out again with close friends and family. 


Bryan Reynolds [00:33:38] Yeah, yeah. That kind of hit a similar theme. I missed my my friends and the gatherings. I mean, we we've done our Zoom calls, you know, and we'll have each other laughing and chuckling. But it's there's nothing that replaces getting together and giving a hug or. Having that extended time together, you know,. 


Gordon Ragan [00:34:01] You're absolutely right. I think we would look forward to travel again. My wife has always traveled more extensively than I have, but we love to travel by auto and. Of course, now, you know, they're checking into a motel, right? Right. You know, even if you knew you had a safe destination. So we look forward to traveling again to see your relatives and friends and new experiences I think we miss. Probably something there's a threat in our lives being able to frequent the libraries. 


Bryan Reynolds [00:34:40] Yeah,. 


Gordon Ragan [00:34:41] Attending visual and performing art. Yeah. Venues. Right. We miss that. And certainly entertaining in our home, which we have not done. 


Bryan Reynolds [00:34:54] Yeah, yeah, yeah. That's a very big custom down there. Dudley Square. Right. To have each other over four for a drink game of bridge cards or something like that. 


Gordon Ragan [00:35:08] Right. Certainly. All right. So those things I think we will look forward to resuming in time. 


Bryan Reynolds [00:35:17] Yeah. Well, Gordon, I want to really thank you for taking some time out to be interviewed on our podcast. And, you know, I certainly think so highly of you and will definitely make sure we stay in touch and maybe check in again soon. 


Gordon Ragan [00:35:33] Well, I enjoyed that opportunity when we first met, which was about three years ago or a little. Yeah, yeah. Or so when I was in Cincinnati. And you were a big part of my orientation there and I am thrilled with the job you're doing. So thank you. 


Bryan Reynolds [00:35:50] Yeah. Thank you. You've been such a great support and cheerleader for for all of us throughout the organization, so we're very grateful for that. 


Gordon Ragan [00:35:58] Good, good. This has been fun. 


Bryan Reynolds [00:36:00] Very fun. 


Gordon Ragan [00:36:02] Thank you, Bryan.


Kristin Daveport [00:36:12] Wow, what a great interview with Gordon today. It was good to hear from him and his positive attitude. It really shines through everything he was sharing with us today. 


Bryan Reynolds [00:36:22] Yeah, he's always he's just so supportive of the staff down at DECH and even ERS as an organization. And and his positivity and his support means so much. We probably spoke 30 minutes before and 30 minutes after the interview just talking. And I really enjoy getting to know him more and more as time goes on. So we're very grateful for for Gordon. 


Kristin Daveport [00:36:49] I love that. Three great guests this week. 


Bryan Reynolds [00:36:51] Yeah, absolutely. Absolutely. So with that said, thank you so much for joining us on this latest episode of the Linkage podcast by Episcopal Retirement Services. For more information about us, you can visit our website at We've lots of great content, including our linkage online blog resources to learn more about ages, aging and the services we offer and so much more. You can follow us on Facebook, Twitter, LinkedIn and YouTube to see what's going on within your US and our communities. And if you have any questions or feedback from us, we love hearing from our listeners. Please email us at The Linkage podcast is produced by Kristin Davenport and Bryan Reynolds. Feoshia Davis is our associate producer and our technical director is Michelle Hoehn. I'd like to thank our guests today, Helen Carpenter and Gordon Rankin. And of course, always joining us is President and CEO Laura Lamb on behalf of myself, Bryan Reynolds and Kristin Davenport. Thank you so much for joining us. And we look forward to our podcast next week. Thanks so much, Kristen. 


Kristin Daveport [00:38:00] Thanks, Bryan. 


Bryan Reynolds [00:38:00] We'll talk again soon. 


Kristin Davenport
August 06, 2020
Kristin Davenport is the Director of Communications for Episcopal Retirement Services (ERS). Kristin leads ERS’s efforts to share stories that delight and inspire through social media, online content, annual reports, magazines, newsletters, public relations, and events. Kristin earned her BFA in graphic design from Wittenberg University. She joined ERS after a 25-year career as a visual journalist and creative director in Cincinnati. Kristin is passionate about making Cincinnati a dementia-inclusive city. She is a Lead SAIDO Learning Supporter and a member of the ‘Refresh Your Soul’ conference planning team at ERS. Kristin and her husband Alex, live in Lebanon, Ohio with their 2 daughters. She also serves as a Trustee and the President of the Lebanon Food Pantry and is a board member for ArtScape Lebanon.

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